Total Reward Manager – Benefits, Wellbeing & Recognition

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

As a key member of the Global Total Rewards Centre of Excellence (CoE), the Total Reward Manager – Benefits, Wellbeing, and Recognition will lead the development of strategic reward programs globally and the delivery of programs in our main market the UK. This role is instrumental in ensuring our total rewards offerings are competitive, inclusive, and aligned with the diverse needs of our frontline and support centre team members across multiple countries, driving measurable business impact.

 You will partner closely with the broader People Team and Business Leaders to shape programs that support employee wellbeing, drive engagement, and reflect our values in a fast-paced, customer-centric environment.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• Annual discretionary bonus scheme, based on business results and individual contribution
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme

And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What You’ll Do:

• Develop and deliver global benefits, wellbeing, and recognition programs tailored to diverse employee needs.
• Partner with senior leaders and HR teams to align programs with business goals and employee engagement.
• Lead wellbeing initiatives promoting mental, physical, and financial health across regions.
• Design innovative recognition strategies to celebrate contributions and foster a culture of appreciation.
• Use data and governance to track program performance and drive continuous improvement.

What We’re Looking For:

• Deep expertise in Total Rewards across global or multi-country settings, particularly benefits and wellbeing.
• Experience working in a Centre of Excellence or matrixed HR structure with strong project leadership skills.
• Proven ability to manage stakeholders, influence leaders, and drive commercial outcomes.
• Background in retail, hospitality, or food & beverage industries is advantageous.
• Skilled in using data and Microsoft tools to generate insights and support decision-making.

Location: Hybrid, Central London or Loudwater

If you’re ready to shape total rewards programs that empower our people and elevate our business, we want to hear from you!