Audit & Supplier Support Manager

Audit & Supplier Support Manager

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as an Audit & Supplier Support Manager there’s never been a better time to join.

The Audit & Supplier Support Manager is responsible for delivering and determining the audit programme frequency of the technical approval of locally managed suppliers working to Costa audit standard.  Supports supplier performance through collaboration with Technical Managers, to drive compliance and continuous improvement in Quality and Food Safety.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Audit & Supplier Support Manager is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll be:

• Responsible for Technical carrying out approval audits of locally managed suppliers, escalating risk where appropriate to the Senior Beverage & Non-Food Technical Manager, Procurement and Marketing Teams.
• Ensuring follow up on identified audit non-conformances with relevant suppliers and Technical Managers.
• Responsible for identification of Food Safety and Quality product risk and ensuring effective management to either, eliminate, mitigate, or escalate to Technical Leadership where appropriate.
• Supports supplier performance through Technical KPI reporting and targets, escalating where required to the Senior Technical Operations Manager, Procurement and Marketing team’s.
• Supports product area Technical IMCR investigations, e.g., Supplier investigation following incidents and consumer complaints including effective Root Cause Analysis with sustainable corrective actions.

Who you are

It’s your unique ingredients we’re interested in:

• Formal training in risk assessment & risk management
• Management of Technical Commercialisation
• Formal Hazard Analysis Critical Control point qualification
• Lead auditor qualified 
• Food Safety & Quality management for related product category e.g., Dairy, Coffee, Savoury Ready to Eat, Cakes & pastries
• Track record of implementing Governance programs for Supplier Approval, Manufacturing process technology across multiple product categories, Q&FS in manufacturing, distribution, and stores)

Location – London – Hybrid