Employee Relations Advisor

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered. 

Step into a high impact role as an ER Advisor and become a trusted partner to our business and line managers. As a vital part of our ER Team, you’ll guide leaders through the challenges of employment legislation, helping to reduce risk, protect our reputation, and create a fair, inclusive workplace where everyone can thrive. If you're passionate about championing consistency, fairness, and meaningful change, this is your opportunity to make a real difference.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.

And as an Employee Relations Advisor, there’s never been a better time to join.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being an Employee Relations Advisor is about so much more than bringing our coffee to the world. Your responsibilities will include:

• Serve as a trusted advisor to line managers and internal stakeholders, providing guidance on a wide range of employee relations matters, including performance management, disciplinary actions, grievances, and conflict resolution
• You will support our ambition to improve line manager capability by guiding through situations and effectively coaching line managers to make their own decisions
• Be a point of contact for team members via the People Hub Helpdesk and signpost them to policies and support available to them
• Working in partnership with internal stakeholders (primarily line managers and People Partners) to provide advice, recommendations, and support on the implementation of effective commercial solutions
• Liaise with external providers of ER related services (such as Occupational Health, ACAS, Employment Lawyers) to deliver relevant and timely services
• Help to drive the people plan in ensuring advice and support is in line with the wider people agenda,
• Manage specific cases such as high-risk ER matters, Employment Tribunals, Occupational Health cases, TUPE in and TUPE out through to successful completion
• Monitor and analyse employee relations trends and metrics, identifying areas of improvement and providing recommendations to enhance the overall employee experience.

Who you are

It’s your unique ingredients we’re interested in:

• ER/HR experience and understanding of current employment policies and procedures
• Coaching and supporting others in a calm and professional manner
• Operating within a role which requires the ability to influence at all levels
• Communication – exceptional telephone manner and comprehensive written skills
• Ability to multi-task, prioritise and deliver to timescales
• IT literate in Word, Excel, Outlook

Location: Hybrid, London /Loudwater