Technical Manager (Equipment and Services)

Technical Manager (Equipment and Services) -  permanent  -contract

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a Technical Manager (Equipment and Services)  there’s never been a better time to join.

This role is a new and exciting role within Supply Chain that will be responsible for the Quality & Food Safety risk management for Food contact Equipment by supporting appropriate validation of new equipment for Costa X, which are then launched to markets.  Costa X is our exciting equipment Innovation team within the Costa Coffee family.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Technical Manager (Equipment and Services)  is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll be:

• Working closely with the Costa X Innovation team, propositions and procurement teams during concept design to ensure machines are safe by design.
• Identifying Food Safety risks and working with the Costa X Innovation team to effectively mitigate or eliminate risks.
• Complete machine Food Safety risk assessments, using HACCP at the design and operational ‘in use’ phase of projects
• Develop Food Safety validation protocols to confirm that the Food Safety controls are adequate to ensure the safety and quality of the finished product beverages
• Manage in market verification test and audit programs for Costa equipment markets.
• First point of contact for customers and partners to resolve any Food Safety and Quality issues related to machines.
• Oversee the approval and verification of other equipment, other than Costa X developed equipment, and manage applicable services accordingly.

Who you are

It’s your unique ingredients we’re interested in:

• Understanding of hygienic design principles relating to manufacturing/dispensing equipment
• Delivery of Quality & Food safety management for High risk products (Allergen, Microbiological, Chemical and Physical risks)
• Proven ability to manage senior stakeholders and negotiate courses of action in the event of serious Food Safety & Occupational Health & Safety incidents
• Food Safety & Quality management for multiple product categories including Dairy, Coffee, chocolate and flavours.
• Detailed understanding of Allergen management

Location - UK remote

For any reasonable adjustments and general queries, please get in touch with Costa.Recruitment@costacoffee.com